Frequently . Questions

About TNG RFID

TNG RFID is an electronic payment system that uses a radio frequency identification sticker also known as TNG RFID Tag to pass through tolls.

As the vehicle passes through a toll, an overhead scanner reads the radio-frequency from the TNG RFID Tag and charges the fare. The TNG RFID Tag will be linked to the user's Touch 'n Go eWallet from which the fare will be deducted.

Only one TNG RFID Tag can be installed and registered on a single vehicle.

Yes, you will need to own a smartphone in order to use the TNG RFID Tag as it needs to be linked to a Touch 'n Go eWallet account.

Yes, you can! Your first TNG RFID Tag replacement will be free of charge. Each subsequent replacement after will be RM35.

If your TNG RFID Tag was fitted before 15 February 2020, you will not be eligible for a free replacement TNG RFID Tag.

Visit Any Of Our Fitment Centre

No, you will have to purchase a new TNG RFID Tag at RM35 from any of our Fitment Centre

Should this happen, get in touch with us to report this matter. We will suspend your TNG RFID Tag as a protective measure to prevent further transactions. Contact Us

You can still use your SmartTag and Touch 'n Go card as usual. The TNG RFID Tag is simply an option for toll payment and does not impact the current methods at all highway toll lanes.

A SmartTag is an infrared device that reads your preloaded card and performs a contactless transaction when going through a toll. TNG RFID Tag uses a tag that is fitted to your car and scanned when performing a transaction.

SmartTag is a device that enables the Touch 'n Go card to be read at toll lanes - utilising the amount preloaded onto the card, while the TNG RFID Tag is unique to the fitted vehicle and is charged to the user's TNG e-wallet. Hence, the registration and activation of the TNG RFID Tag is important to ensure that:

  • the TNG RFID Tag can function at the toll lanes
  • the transacted toll fare is charged to the linked Touch 'n Go eWallet
  • the transaction takes place in a secure and swift manner

No, you will not. The TNG RFID Tag will be detected first and if payment is successful, your Touch 'n Go card in the SmartTag device will not be charged.

The TNG RFID Tag does not have an auto-reload function. However, the TNG eWallet comes with an auto-reload feature. Just follow these steps to activate:

  • Open the Touch 'n Go eWallet app
  • Tap on "Reload eWallet" and select the "Auto-Reload" method
  • Enter a threshold amount and an auto-reload amount
  • Input your card details

TNG RFID TAG MANAGEMENT

  • Avoid washing the TNG RFID Tag fitted area for 24 hours after fitting the tag.
  • Do not attempt to remove the TNG RFID Tag as it will break upon removal.
  • Avoid cleaning the fitted area with chemical solutions.
  • When sending the fitted vehicle for a car wash, remind your car wash operator to be extra careful around the TNG RFID Tag fitted area.

No, the TNG RFID Tag is made of highly durable material that can withstand various weather conditions.

You can use your TNG RFID Tag on all highways nationwide. Which is RFID ENABLED. LIST IS UNCERTAIN AS ITS BEING UPDATE.

No, you cannot transfer your TNG RFID Tag to another person as it is unique to the registered user and vehicle.

The TNG RFID Tag is not transferrable as it breaks on removal, a security feature that prevents tampering.

Terminate your TNG RFID Tag that is fitted to that particular vehicle, then peel off and dispose the TNG RFID Tag.

You may call TNG careline 03-2714 8888 to terminate TNG RFID Tag.

You will continue to be charged for payments incurred by the TNG RFID Tag. Touch 'n Go will not be liable for the charges should the customer fail to terminate the TNG RFID Tag.

PAYMENT METHOD

As you drive through a toll, a scanner reads the TNG RFID Tag and deducts your toll fare from your TNG eWallet. More payment methods will be made available later.

Refund

We are sorry, you will not be able to request for a refund on RFID by BSS for your Touch 'n Go Card and PayDirect transactions at the moment.

You can request for a refund for the above transactions on the Touch 'n Go Portal.

You will need to provide the following information:

  •  Your contact details
  • Your vehicle information
  • Details of your transaction

 

If the amount is less than RM10, you will receive your refund within 24 hours. For amounts greater than RM10, refunds will be processed between 7-14 working days.

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